Privacy Policy

Notice

Last updated: 11/14/25

This privacy notice for YIPSMS LLC ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

  • Access our website or use any application of ours that links to this privacy notice

  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@yipsms.com.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. 

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact us and the Services, the choices you make, and the products and features you use. 

Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. 

Do we receive any information from third parties? We may receive information from public databases, marketing partners, and other outside sources. 

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. 

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. 

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. 

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. 

How do you exercise your rights? The easiest way to exercise your rights is by f contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

1. Effective Date: Nov, 14th 2025

 Owned and Operated by: YIPSMS, LLC

1. Introduction

Welcome to AI Chat, a Shopify app developed and operated by YIPSMS, LLC (“we,” “our,” “us”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you install and use our app on your Shopify store.

By installing or using AI Chat, you agree to this Privacy Policy and to the data handling practices described below.

2. Information We Collect

a. From Shopify

When you install our app, we automatically gain access to certain types of data through the Shopify API, as permitted by Shopify. This may include:

  • Basic store information (store name, contact email, domain, country)

  • Customer data (name, email, phone, and order information, if required by your selected app settings)

  • Product data (titles, descriptions, prices, and media)

  • Store policies (shipping, returns, privacy, and terms)

  • Order and fulfillment data (order numbers, statuses, tracking URLs, etc.)

We only access and use this data to provide the functionality of the app and as allowed by Shopify’s Partner and API Terms of Service.

b. From Store Visitors

When a customer interacts with your store’s AI Chat widget, we may collect:

  • Chat messages and AI interactions

  • Lead capture fields (name, email, phone number)

  • Consent status for marketing communications (if enabled)

  • Discount codes created or offered through the chat system

This information is collected and stored securely on behalf of the merchant and is only used to operate the app’s intended features (lead capture, customer communication, and AI responses).

c. Automatically Collected Data

We may collect technical data such as:

  • Browser type and version

  • Device information

  • IP address (for fraud detection and security)

  • Chat session ID and timestamps

This helps improve service reliability, analytics, and customer experience.

3. How We Use Your Information

We use the data collected only for legitimate business purposes, including:

  • Operating and maintaining AI Chat functionality

  • Providing customer support and troubleshooting

  • Customizing AI responses based on your store’s configuration

  • Generating and managing discount codes through Shopify

  • Sending lead information (when consented) to the store owner’s email or CRM system

  • Measuring engagement, conversion rates, and chat analytics

We do not sell, rent, or trade personal information to third parties.

4. Data Sharing and Disclosure

We may share limited data under the following conditions:

  • With Shopify: As required for app functionality or in compliance with Shopify’s platform policies.

  • With Service Providers: To trusted third parties like OpenAI (for AI response processing) and hosting providers, under strict confidentiality agreements.

  • To Comply with Law: If required by applicable law, legal process, or governmental request.

All data is processed in compliance with applicable data protection laws, including GDPR and CCPA where applicable.

5. Data Retention

We retain collected information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Lead and chat data can be deleted at any time by uninstalling the app or contacting us directly.

6. Data Security

We implement industry-standard measures to protect your information:

  • Encrypted data transmission (HTTPS)

  • Secure storage on trusted servers

  • Access control and audit logs

  • Regular security updates and patches

However, no online system is 100% secure, and we cannot guarantee absolute protection from unauthorized access.

7. Merchant Responsibilities

As the store owner, you are responsible for ensuring that your own store’s privacy policy discloses the use of AI Chat and how it processes customer data.
Shopify requires that all apps used on a store be clearly described to customers.

8. Children’s Privacy

AI Chat is not directed toward children under the age of 13. We do not knowingly collect personal information from minors.

9. International Data Transfers

Your data may be transferred to and processed in the United States or other locations where our service providers operate.
We ensure appropriate safeguards are in place to protect your information.

10. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for marketing communications

  • Request data portability

To exercise these rights, please contact us at admin@yipsms.com.

11. App Uninstallation

When you uninstall AI Chat from your Shopify store, all data specific to your store is deleted within 30 days, except data required for legal or accounting purposes.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Effective Date.”

13. Contact Us

For questions or concerns about this Privacy Policy or data handling, please contact us:

YIPSMS, LLC
 Email: admin@yipsms.com

Would you like me to create a Terms of Service next (Shopify requires both for public app approval)? I can make it complementary to this policy.